FAQ

What do you sell?
We offer practical home essentials, kitchen tools, storage solutions, and home décor.

Where do you ship?
We currently ship to the United States. Delivery availability is confirmed at checkout.

How much is shipping?
Standard shipping costs $7.99 for orders under $65 and is free for orders of $65 or more. The threshold is based on the merchandise subtotal after discounts, excluding taxes and shipping. All amounts are in USD.

How long will delivery take?
Processing normally takes 1–3 business days, followed by 7–15 business days for delivery after dispatch.

Which payment methods do you accept?
We accept PayPal and credit and debit cards through PayPal, including Visa and Mastercard. Available options are shown at checkout.

How do I track my order?
Use the tracking link in your shipping confirmation email.

Can I cancel my order?
Contact us immediately. Orders cancelled before dispatch receive a full refund without a cancellation fee. After dispatch, our Return & Refund Policy applies.

Can I return an item?
Contact us within 30 calendar days after delivery. For change-of-mind returns, items must be unused and in their original condition with their packaging and accessories. Customers pay return postage. We cover necessary return costs for damaged, defective, or incorrect items.

When will I receive my refund?
Approved refunds are issued to the original payment method within 5–10 business days after return receipt and inspection, or approval without return, subject to any shorter legal deadline. Your payment provider may need additional time to display the credit.

What if my order is damaged or missing?
Email service@clhqfdj.com with your order number. We will investigate and arrange an appropriate solution.